Apr 202014
 

By Mohammed Waseem

Electronic bill payment is being introduced in all parts of the world with the advancement of technology and with the introduction of innovative ways to make payments. We have some exceptional technologies that we learnt from African countries; M-Pesa, for example, the mobile wallet system which was introduced first in Kenya and later introduced in many other countries under different brand names.

M-Pesa users can pay bills from their mobile wallets at any time in all countries where M-Pesa is operational, which are predominantly in Africa. It is a very easy and convenient way to pay bills; a user can pay right from his/her mobile phone. All one has to do is register for M-Pesa, select ‘Pay Bill’ from the M-Pesa menu, enter the biller account number and the customer number, enter M-Pesa PIN  and confirm the details.

Africa Bill PayApart from M-Pesa, Africa has other bill pay options such as bill payments through Africa Financial Center (AFC). Through them, users can pay various bills such as utilities, education, mortgages, etc. They accept payments online.

Similarly, there are local bill pay options in various countries, such as South African Post Office Bill Pay, EasyPay in South Africa and other African countries, Airtel Money in many countries and so on. A company called Paymenex offers bill presentment and payment solutions in many countries around the world, which also include countries of Africa.

Many mobile wallets have integrated bill payment into their services, including those offered by Celpay in Zambia, Zimbabwe and Tanzania, MTN Mobile in Rwanda and elsewhere, and M-Sentle in Uganda.

African population generally prefer the pay-as-you-go model instead of the subscription model, which resulted in low adoption rates for many online and mobile bill pay services. There are efforts from a few companies and it is hoped that the adoption rate will increase gradually, if not rapidly.

Sep 052012
 

By Joyce Morse for SafeBillPay.net

Thanks to the improvements in products such as smart phones and tablets, people can do almost anything with their mobile devices that they can do in person or on a computer. Now, you can also pay your bills online. Pageonce is an application that provides numerous features, including bill payment.

Who are Pageonce?

Pageonce is a well-known online bill payer that also provides a mobile application so that you can handle your business on the go. You can add as many accounts as you want, both bank and credit card, to monitor the transactions.

Pageonce was founded in 2007 as an answer to issues regarding multiple online accounts. Guy Goldstein and Ahikam Kaufman were the co-founders of the company, and today, Pageonce is the leading mobile bill-paying application.

When you look up your accounts on Pageonce, you will see each account listed with the name of the company that it is for, type of bill and balance owed, minimum amount due and payment due date. It will also show how many days late the bill is if it wasn’t paid on time.

Benefits of Pageonce

A benefit you will appreciate is that all accounts can quickly be seen with their balances on one page instead of flipping through multiple pages. You can also pull up a screen with a calendar view of when your bills are due.

The app will send you alerts so that you can monitor all of your accounts, including investments. You can get reports to show where your money is being spent.

You can see purchases and any deposits made quickly to make sure everything is correct. Pageonce also allows you to keep an eye on your credit card accounts to prevent identity theft. The sooner you can alert a credit card company of a disputed charge, the more likely you are to prevent further misuse of your account.

Is It Safe?

You may be concerned about entering private information on your cell phone. If you’re like many people and have had a phone call interrupted with interference, you may wonder if it can be safe to have bank account information show up on your screen. Pageonce uses bank level security and meets standards in place by internet security organizations like McAfee.

The Pageonce application is free to download and works on all systems, including iPhone, Android, Blackberry, iPad, and others.

You will find many bill paying apps online that send reminders and allow you to balance your account, but Pageonce takes it a step further by actually sending out the payments for you. Once you set up a payment, you can forget about it and know your bills will be paid on time.

Jan 172012
 
Frontier Communications

Frontier Communications is a U.S. telecommunications company headquartered in Stamford, Connecticut. Until 2008 it was known as Citizens Communications Companies. Frontier is one of the USA’s biggest rural local exchange carriers. They offer local and long-distance telephone service, broadband Internet, and digital television service to residential and business customers in 27 states in the U.S.

Frontier’s online bill pay home page is here:

https://www.frontier.com/billpay/login.aspx

Frontier’s billing and payments FAQ is here:

http://frontier.com/billing/faq/

Frontier Customer Complaints:

In 2009 Frontier purchased 4.8 million Verizon landlines across several states.  Many customers have complained that after Frontier took over, their rates went up. There have also been complaints of poor customer service, and excessive and unexplained charges on the bills. If you check out the reviews of Frontier’s service at ConsumerAffairs.com, it’s rather shocking. There are scores of customer reviews, almost universally bad.

As far as online bill pay with Frontier, George of Madison, Wisconsin writes:

I always paid my bill online with Version but, according to Frontier’s customer service, they had a problem with their web site and were unable to process payments on line. (Really? An internet provider with a faulty web site). It took at least six months to resolve that problem and during that time I had to watch my bills carefully as my account was not always credited with my payments. I had to call almost every month to call attention to their errors.

Another customer from Morganville, Illinois writes:

1. Because Frontier bought out Verizon in my area, we have to go through hoops just to pay our Frontier bill online (as they want to charge $2 to pay it over the phone). We can’t use Frontier’s homepage to pay the bill, every month I have to get my account information sent to me in an email just so I can get the proper link to pay the bill. I would have thought they’d like me to pay my bill on a timely basis.

2. The correct Frontier billing page almost always never loads properly. I can click it 30+ times before it will pop up without an error.

Frontier Online Bill Pay Pros:

  • Frontier’s online bill pay service is free.
  • It’s also secure (i.e. uses the https protocol that encrypts your payment information).
  • You can view your bill online from any internet device.

Frontier Online Bill Pay Cons:

  • Many customer complaints of overcharging, poor customer service, and and difficult-to-use website.
  • By signing up for automatic payments through Frontier online bill pay, you give them access to your bank account or credit card. You won’t necessarily have a chance to review your bill before paying, which could be a problem if you get overcharged.

Conclusion:

Based on consumer comments I don’t think I’d sign up for Frontier if I had any alternatives.

Dec 302011
 
A Verizon Wireless store in Washington, D.C. Verizon Wireless has angered customers by announcing that it will begin charging $2 to pay bills online.

A Verizon Wireless store in Washington, D.C. Verizon Wireless has angered customers by announcing that it will begin charging $2 to pay bills online.

On the heels of poor network performance this month with three separate data outages, Verizon has angered customers further by announcing that beginning January 15 2012, it will charge customers $2 to make one-time online bill payments, or to pay by telephone.

The company called it a “convenience fee.”

The fee won’t apply to electronic check payments or to automatic credit card payments set up through Verizon’s AutoPay system. Paying by credit card in a Verizon store will also be free, as will mailing a check.

The move was met with heavy criticism. Consumer blog Engadget said charging customers to pay was “downright ludicrous.” Cnet.com said the move “made little sense.”

Verizon Wireless spokesman Thomas Pica tried to justify the online bill payment charge, saying, “The fee is designed to address costs incurred by us for only those customers who choose to make one-time bill payments in alternate payment channels (online, mobile, telephone) and who choose not to use the other options available to them ….”

However I personally find this charge to be outrageous. I have been a Verizon wireless customer for over two years, and although I’ve only paid my bill online once (I usually pay cash using the payment machine in the Verizon store) I would consider switching providers over this. I’m a customer, not a personal ATM machine for Verizon to pad their profit margins.

Verizon Wireless rivals AT&T Inc and Sprint Nextel Corp said they do not charge their customers for any bill-payment options.

Jul 012007
 

Sprint Online Bill Pay

A Look at Sprint’s Online Bill Payment Options

With a service called Sprint Online Bill Pay, Sprint makes it easy to pay your bill online. Sprint Online Bill Pay is simple, secure, and available at no cost to review your current bill. Efficiently manage your account with this web-based system that sends you an email that links you to your monthly online invoice.

Is Sprint online bill pay for you? Most likely it is. You are eligible if you utilize Sprint domestic and/or international Voice and/or Private Line services.

Sprint Online Bill Pay Features

  • View your Sprint invoice.
  • Pay your monthly Sprint bill.
  • Download your Sprint bill and call details.
  • Itemize your Sprint statement to see discounts, taxes, and other charges.
  • Analyze your Sprint payment history.
  • Track expenses company-wide with simple accounting codes.

Benefits

  • Convenience. Save time and money by receiving and paying your Sprint bills right at your computer.
  • Productivity. Download your Sprint statement to analyze at your convenience.
  • Expense Management. Monitor your usage for domestic and international Sprint Voice and Private Line services.
  • Pass-through costs. Download and appropriate in-office and Sprint FONCARDSM costs to clients, cost centers, or regional offices.
  • Easy storage. Save your downloaded Sprint bills right at your computer instead of in your file drawers for easy reference (and to save trees!).

How Does Sprint Online Bill Pay Work?

Each month you will receive an email that directs you to a secure web page where you can review your current statement and the prior month’s statement. When you register, you can choose from a variety of online payment options or even mail Sprint a check. It’s pretty simple.

Payment Options

To make Sprint Online Bill Pay even more convenient, a variety of payment options are available to you:

  • Bank Account Easy-Authorize – Pay by requesting a check or automatic payment from your company’s bank account.
  • Pay your Sprint bill using the bank account of your choice. This option requires you to return to Sprint Online Bill Pay each month to initiate and authorize payment. Simply enter in the information found on the bottom of your check (Bank number and Account number).
  • Bank Account Easy Authorize is only available for accounts with United States banks. If you are an international customer, you should choose one of Sprint’s credit card options.
  • Credit Card Easy-Authorize – Pay with an authorized credit card via the Internet. Accepted credit cards include MasterCard, Visa, American Express®, Discover®, Diners Club® and JCB.
  • Pay your Sprint bill using a credit card. This option requires you to return to Sprint Online Bill Pay each month to initiate and authorize payment.
  • Automatic payments by Credit Card – You can authorize automatic credit card payment of monthly statements. This is an excellent choice for those of you who pay off your credit card balance each month and who receive rewards or points for credit card usage. On the other hand, if you carry a large credit balance or you are always hovering near your credit limit, it would be better for you to pay by check so as not to increase your credit balance.
  • Online Checks – Pay with online checks from the Sprint Internet billing site. This is always a good option because it eliminates any risk of overdrawing your checking account or exceeding your credit card balance. If Sprint’s online check payment system works the same as most others, the transaction will not go through unless you have sufficient funds.
  • U.S. Mail – Simply mail us your check. This is of course the tried-and-true old fashioned method. But with so many simpler options available now, why would you want to spend a couple hours each month buying stamps, writing checks, and licking stamps and envelopes?

If you do not select an electronic payment method with Sprint Online Bill Pay, you will continue to receive your paper invoice via the mail.

Customers that are on the “Bill By Mail” payment option will not receive email notification.

If you are located outside of the U.S.A., note that only domestic (U.S. based) Sprint customers are eligible for the Bank Account Easy-Authorize, Credit Card Easy-Authorize, postal payment options, and the Worry Free Credit Card payment option. Some Sprint customers may not be eligible for the Worry Free Credit Card payment option. Customers located in international offices should choose the Credit Card Easy-Authorize option.

Check Your Computer and Your Browser

To use the Sprint Online Bill Pay system your browser must be cookies enabled. Processor and memory requirements are minimal by today’s standards (Processor: 80468/66 MHz and above; Memory: 8MB; Free Disk Space: 20 MB). You will need WinZip for downloads, such as transaction search reports.

Online Security

To ensure the highest level of online security, Sprint Online Bill Pay requires 128-bit encryption on your browser. This level of encryption is much more secure than the more common 40-bit encryption, and provides the highest level of security and privacy for you when you access account information and initiate online account transactions.

Suppress Paper Bill

Your paper invoice will be automatically suppressed when you register for Sprint Online Bill Pay. Your Sprint invoice will be delivered online only, and you will stop receiving a paper copy in the mail (starting with the next billing cycle). You can change this option at any time to continue receiving your paper invoice. However, with Sprint Online Bill pay a $10 monthly charge will apply if the paper invoice is unsuppressed. Suppressing paper bills is a great option for those who are concerned about the environment and excessive waste of paper products.

Yet Another Option

Alternatively, You can pay your Sprint bill electronically through any participating financial institution (bank) or a bill consolidator such as CheckFreeTM or QuickenTM. Please check with your financial institution to see if it offers electronic bill payment options. You can also visit the CheckFreeTM or QuickenTM web sites for more information.

– (c) Copyright 2007 SafeBillPay.net

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