By Mohammed Waseem
Mobile money operator, Telenor, which runs the mobile money transfer and service called Easypaisa also offers bill payment through the same product. It is a hassle free and secure way to pay all utility bills including electricity, gas, telephone, water, and internet bills. Bills can be paid at any of the Easypaisa shops, Telenor Sales & Service Centers, Tameer Microfinance Bank Branches, Telenor Franchises and others.
Users can pay at any time and from anywhere and complete security is guaranteed. The network of supported payment locations enables the users to pay from anywhere. Easypaisa is available 24 hours in a day and 7 days a week, so they are easily accessible.
All transactions happen in the real time and instant notification is sent to the user on payment of a bill. The service supports around 25 utility billers across Pakistan and more billers will hopefully be added with time. No additional charges are applicable for paying bills through Easypaisa shops. However, paying bills from the Easypaisa Mobile Account has a fee applicable.
The system is automated and secure, coupled with automatic and instant payment. Anyone can pay a bill by visiting an Easypaisa outlet, but payment from an Easypaisa Mobile Account is only allowed for the subscribers.
In order to pay a bill at an Easypaisa outlet, users need to bring the bill and the amount in cash at the outlet on any working day between 9 AM and 5 PM, provide their mobile number for notifications and collect the stamped bill which carries the transaction ID and the agent ID. With Easypaisa Mobile Account, users can pay bills on the go, at any time and from anywhere.
To pay a bill using a mobile phone, Easypaisa Mobile Account subscribers need to dial *786# and select “Pay Bill” before selecting the bill category and the biller. The customer number printed on the bill has to be entered then, to get the bill details. In order to confirm, the PIN has to be entered and the payment is released. An SMS is immediately received with the confirmation, amount, fee charged and the Easypaisa Account balance.
The service is good for avoiding queues and enabling on the go payments, but a lot can be done to improve and innovate in this area.