By Mohammed Waseem
The market leader in international money transfer also offers a bill payment service. It was known for speedy money transfers, but they also offer bill payment services. It is Western Union Money Transfer. They offer speedy bill payment service and provide several payment options for convenience of the users.
They provide three options for their customers to pay bills. Customers can either pay online with a credit card or a debit card, they can pay bills in person at any of the agent locations or they can pay by phone.
Users based in the US can use their US bank issued debit/credit cards for paying bills online. They can pay for their credit cards, car, rent, utilities and much more. For paying bills online, one has to register with WU for an account and then choose the biller for paying through a bank card. A MTCN is then generated and confirmation and proof of payment are received by email in minutes. It should be noted that credit card payments lead to extra charges towards cash advance, charged to the credit card issuer. International payment option is also available for payments in any of the 140+ currencies WU accepts. A user is authenticated and verified before he/she is allowed to pay online. Upon approval, the user can use online foreign exchange service (Online FX) provided by WU. But here, the receiver’s bank account details are required to be provided.
For payments in person, the payer has to walk in to any of the Western Union agent locations, fill the form (Pay a Bill section of the form), and hand over the bill payment and applicable transaction fee to the agent. Payment can also be made with US bank issued PIN-based debit cards at select locations.
For payments by phone, the users have to call 1-800-634-3422 from their home phone and follow the instructions. Pay phones cannot be used, home phones are necessary for verification purpose. For payment, biller’s account number and destination code are needed, which can be obtained from the company to be paid.
Western Union also has a mobile based service called Western Union Speedpay for bill payment. Billers can send electronic bills to customers directly on their smartphones or tablets and the customers can pay these bills on their mobile devices with a single click. E-Bills are sent as encrypted attachments on email-capable mobile devices or tablets. This service is available for Android, Blackberry and iOS.
Western Union expanded into bill payments and mobile apps, in order to get the best out of technology and innovations and serve their customers better, in order to stay on top in the competition.