Jul 182014

By Mohammed Waseem

American Express offers bill pay services in many countries that it operates in. I had discussed about the service in the US in my previous article, which was an automatic payment service for recurring household bills. In this article, I will discuss the service available in Saudi Arabia.

In one of my previous articles, I had discussed about SADAD, the online bill payment system in Saudi Arabia. The system is widely used by almost every resident of the Kingdom and is easily accessible from the ATMs of almost every bank and online. American Express also allows the residents of KSA to pay bills through SADAD. The channels that can be used include ATMs of any bank, internet, telephone banking and branch visits.

American ExpressTo pay bills in person, the bank Amex has partnered with is Saudi Investment Bank. Payers can visit any branch of the bank and pay in cash or check. Checks must be payable to “Amex (Saudi Arabia) Ltd. – American Express [SADAD Number]”. Alternatively, the card holder can pay a bill through SARIE (Saudi Arabian Riyal Interbank Express) bank transfer.

American Express also offers the automatic payment service in Saudi Arabia, which they offer in the US, that we have discussed previously. For availing this service, the card holder is supposed to call Amex customer service number: 8001242229.

Amazingly, bills can also be paid from outside Saudi Arabia by depositing the funds in USD into the American Express’ bank account with JP Mogran Chase Bank in New York. The beneficiary bank is The Saudi Investment Bank and the beneficiary name is Amex (Saudi Arabia) Ltd. The details for this can be obtained from the customer service team or from here.

Apr 152014

By Mohammed Waseem

We have discussed bill payment services, predominantly of the US market, so lets now see services available in other parts of the world as well. In this article, I will talk about the electonic bill payment service available in the Kingdom of Saudi Arabia. The service is called SADAD and was established by the Saudi Arabian Monetary Agency (SAMA), with an aim to streamline bill payment process in the Kingdom.

SADAD was launched to facilitate Electronic Bill Presentment and Payment (EBPP) through the banks in the Kingdom. It was launched in the year 2004. The banks through which customers can make payments include Al Rajhi Bank, National Commercial Bank (NCB), Saudi Investment Bank, Saudi Arabian British Bank (SABB), Samba Financial Group, Arab National Bank and Saudi Holland Bank to name a few.

SADAD PaymentPayment can be made to almost all utilities. The list of supported billers can be accessed here. All the banks’ channels can be used to make payments, including branches, ATM, SMS, Online Banking, Phone Banking and Mobile Banking with some banks.

The process involves billers sending bill information to SADAD at a predetermined schedule, which is then validated and uploaded into the system. In case of a discrepancy, the biller is informed and asked to make the required change. Customers then request bills from the banks’ channels and when they are fetched a customer selects a bill and pays it. The customer’s bank account is then debited and confirmation is sent to SADAD, after which, the database at SADAD is updated. At the end of the day, they settle the transactions through Saudi Arabian Riyal Interbank Express (SARIE) and a report is sent to each biller mentioning the transaction details.

It is very convenient to be able to pay bills from all the channels of almost all banks in the Kingdom for almost all utilities across the country. This service can be accessed by everyone residing in the country.

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